Username and Password

You enter your email address and a password to sign in. Two kinds of account use this method, and they differ in where the password is stored and what else it is used for.

Who this applies to

Enterprise accounts sign in with username and password by default. The password is stored by our identity provider, and the sign-in form is the default connection of your company's organization. Enterprise customers with the single sign-on add-on sign in through their own identity provider instead.

Community accounts created with a password keep signing in with that password. The same password is also your passphrase. New Community accounts use an email code.

Signing in

1. Open the Management Console and enter your email address.

2. The console recognises which method your account uses. Enterprise accounts are sent to the sign-in form of their company's organization at our identity provider. Community accounts with a password see the password field directly.

3. Enter your password.

4. Enterprise accounts then enter their passphrase, which unlocks their access to the instances. For Community accounts with a password, the password already did this. See Why every sign-in asks for the passphrase.

Signing in on another device signs you out everywhere else. See Sessions.

Resetting a password

Enterprise passwords are stored by our identity provider and can be reset there from the sign-in form.

For old Community accounts created with a password, the password is also the passphrase that unlocks your access to your instances, so it is handled like a passphrase: only you hold it. Keep it in your password manager. There is no way to reset your password, if you forgot it. See Passwords and Passphrases.